Con esta herramienta te facilitamos un acceso a todas las ofertas y demandas de tecnología europeas y a búsquedas de socios para participar en propuestas europeas de I+D publicadas en la red Enterprise Europe Network, pudiendo filtrar los resultados para facilitar las búsquedas más acordes con tus necesidades.

¿Quieres recibir estos listados de oportunidades de colaboración en tu correo de forma periódica y personalizada? Date de alta en nuestro Boletín

Para optimizar los resultados de la búsqueda, se recomienda utilizar términos en inglés.

FTI: Pyme especializada en experiencia del consumidor digital busca una empresa europea para probar y utilizar la plataforma innovadora mejorada durante el proyecto

Resumen

Tipo:
Búsqueda de socios
Referencia:
RDIT20150317001
Publicado:
15/12/2015
Caducidad:
15/12/2016
Resumen:
Una empresa italiana está preparando una propuesta para la convocatoria "Vía rápida hacia la innovación" del programa H2020. El objetivo es desarrollar una plataforma de procesamiento del lenguaje natural para servicios al cliente. Se busca una pyme europea para probar y utilizar la plataforma innovadora mejorada durante el proyecto. La fecha límite de la convocatoria es el 15 de marzo de 2016 y el plazo para presentar expresiones de interés finaliza el 31 de enero.

Details

Tittle:
FTI: SME with expertise in digital customer experience sought a European SME for test and make use of the ´enhanced innovative platform´ during the project life,
Summary:
An Italian company, part of a consortium, is applying for Horizon 2020 Fast Track to Innovation March call. The project focuses on the development of a platform for natural language processing for customer services. The consortium is looking for one European SME to test and make use of the ´enhanced innovative platform´ during the project life.
Description:
The Italian company with a ´digital customer experience´ has developed over the years, and fully tested in Italy, a platform for natural language processing for customer services.

This innovative platform automatically delivers information services to end customers, dramatically reducing the need for ´live´ conversation with call centers and customer service costs.
The company wants to submit a project to the FTI scheme to enhance these platform performances and make it the most robust and performing natural language processing platform in the world.

The consortium in preparation already consists in 4 partners:

1° The Italian SME described above as technical leader. It has the experience in digital business transformation consultancy services to support strategic decisions, customer experience design in digital environment.

2° UK University that will build the language models needed to automatically create a knowledge base for any relevant content/linguistic domain by supporting the automatic extraction of keywords, n-­-grams, etc.

3° French SME in charge of the development of the project platform

4° A UK based customer management consultancy that will develop a methodology for identifying and improving communication between organization and end users.

The consortium is looking for one SME for test and make use of the ´enhanced innovative platform´ during the project life, exploiting its improved features and disseminate the platform in its own country

Deadline for responding to this partner search: 2016-01-31.
Deadline of the call: 2016.03.15
Advantages and Innovations:
The platform is a revolutionary new customer service enabling at the same time increased customer satisfaction levels and reduced operational costs for large organizations with extensive customer operations. The platform enables end customers to submit requests in a natural language format and receive an automated response, putting an end to the need for interaction with ´live´ operators. According to their preferences customers can write their request using SMS, web forms, apps or social media. A sound body of experience at European level has shown that consumers increasingly prefer the option for text-based means of interaction as an alternative to live operator contacts. The innovation has at its core a NLP (Natural Language Processing) engine, automatically categorizing incoming inquiries and delivering high precision replies in real time.
Stage of Development:
Proposal under development
Technical Specification or Expertise Sought:
The coordinator is looking for a European SME to be the first company to test and make use of the ´enhanced innovative platform´ during the project life, exploiting its improved features. The role will also include, during the second part of the project, in disseminating the platform services in its own country.
As a full project partner, the SME will have the responsibility for a given share (to be agreed upon) of project overall budget, and is expected to carry out project activities. In particular, the main activities to be undertaken are:
- Participation to project coordination meetings
- Support to system ´localization´ activities, in accordance with the technical team
- Platform testing

Partner sought

Partner Sought:
The consortium is looking for a European SME in the field of BPO (Business Process Outsourcing), multilanguage grammar engine and linguistic resources.
Type of Partnership Considered:
RDR

Client

Type and Size of Client:
Industry SME 11-49
Already Engaged in Trans-National Cooperation:
Si
Languages Spoken:
English
Italian

Dissemination

Programme-call

Evaluation Scheme:
Single stage submission scheme
Coordinator Required:
No
Deadline for Call:
15/03/2016
Project Duration:
0