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Chatbot: herramienta informática inteligente y automática para atención al cliente en todo momento que aumenta las ventas de compañías comerciales

Resumen

Tipo:
Oferta Tecnológica
Referencia:
TOPL20180709001
Publicado:
18/07/2018
Caducidad:
19/07/2019
Resumen:
Una empresa polaca del sector de las TIC ha desarrollado un software para el sector de comercio electrónico. Se trata de un chatbot que automatiza e incrementa las ventas de productos en internet a través de las redes sociales, Facebook y páginas web. El chatbot basado en la nube realiza las ventas y gestiona los clientes en un lenguaje natural mediante el uso de inteligencia artificial y Messenger. El chatbot mantiene una conversación interactiva con el cliente y, en función de la información sobre las necesidades del cliente que ha obtenido durante la conversación, presenta la mejor oferta para completar la venta. La empresa busca socios con el fin de establecer acuerdos comerciales con asistencia técnica.

Details

Tittle:
Chatbot- an automated, intelligent IT tool for customer service around the clock, increasing sales in commercial companies
Summary:
A Polish ICT company has developed a software dedicated to e-commerce sector. The chatbot automates and increases sales of products on the Internet through social media, Facebook, and websites. The cloud-based chatbot makes sales and handles clients in a natural language, using artificial intelligence and Messenger.
The company is looking for commercial agreements with technical assistance.
Description:
Wouldn´t it be more economical if a Client could be handled around the clock, with no need to hire additional employees?
Wouldn´t it be more comfortable if many Clients received responses to their questions at the same time, at the same level?
Wouldn´t it be faster if a Client could pay for a service or for a product right away via the Messenger?
In this context, the Polish ICT company created new sales practices by introducing artificial intelligence into sales processes in the frame of the personalized chatbot. The company became the author of a neural network, which uses algorithms and machine learning for an automation of business and a decrease in companies´ costs.

Main features regarding these solutions are the following:
-Artificial intelligence- the chatbot uses artificial intelligence, and an artificial neural network, developed by the company. The artificial neural network enables chatbot to sell via the internet, regardless of the time of the day and night. The solution may be also used in other business processes like matchmaking, sales and many others.
- Technology- the chatbot works on the basis of instant messengers (IM) including Messenger- the most popular IM.
- Boost internet sales 24/7- possibility to sell products thanks to the chatbot through a social media channel, website, and a mobile messenger. The chatbot generates and handles leads- during a natural conversation it acquaints with clients needs and offers them the most appropriate products and lead to a sale.
- Helpdesk always available- the chatbot is never busy, working with chatbot helps to solve client´s problems when they appear, making them happy.
- Fast activation.
- Compliance with GDPR.

The chatbot automates and increases sales of products on the internet through social media, Facebook, and websites. The cloud-based chatbot makes sales and handles clients in a natural language, using artificial intelligence and Messenger. The chatbot has an interactive conversation with the client. Based on information about client´s needs gained during the conversation, it presents them the best offer in order to finalize a sale.
The chatbot made by this company changes the approach to virtual assistants. The chatbot handles many conversations at the same time and has unlimited working time, which makes it an extremely efficient support for companies and their employees.

The company is looking for ICT integrators willing to incorporate this tool to its solutions portfolio under commercial agreement with technical assistance.
Advantages and Innovations:
1. Customer service- the chatbot provides comprehensive customer service by answering questions, handling sales, receiving complaints, while you can focus on developing your business
2. The chatbot receives payments and obtains data in the secure WebView mode. Confidential data is not passed on to Facebook. Transactions are 100% safe
3. There are no scripts- there is no need to create scripts- it is possible to train the chatbot through a conversation
4. You can take over a chatbot conversation anytime- if a chatbot does not know the answer it will ask a human- it will learn
5. The chatbot has been trained to operate and deal with over 100 different situations
Stage of Development:
Already on the market
IPs:
Other

Partner sought

Type and Role of Partner Sought:
The Polish company is looking for ICT integrators, ICT companies, specialists willing to commercialize this tool, within their area of influence under commercial agreement with technical assistance.

Client

Type and Size of Client:
Industry SME <= 10
Already Engaged in Trans-National Cooperation:
No
Languages Spoken:
English
German
Polish

Keywords

Technology Keywords:
01003003 Artificial Intelligence (AI)
01003007 Computer Technology/Graphics, Meta Computing